With how fast everything is changing today, HR departments have so much to worry about. Retention, productivity, engagement, and even automation are factors they have to worry about constantly. But, there is a major issue. A lot of the HR teams tend to spend too much time on menial and repetitive tasks. Thankfully, Employee Experience Platforms tackle all those issues and are quite effective in their execution.
What are Employee Experience Platforms?
Simply put, an Employee Experience Platform goes beyond just the usual HR workflows, it combines HR and other spheres intricately and works to keep employee engagement consistent while maintaining a culture of growth. The best part about EXP is that every conceivable task an employee or manager might have is located in one place, whether that is performance management or L&D portals. All the fussing around is cut out, and it improves the efficiency of HR teams.
Some key functionalities of an EXP include:
- Onboarding Automation: New hires will always feel welcome because onboarding will be tailored to suit their needs.
- Employee Self-Service: Employees can easily modify any documentation or check on personal data without even needing to talk to HR.
- Performance Management: Every task or goal assigned can easily be tracked; this will lead to more feedback being given, and the constant need for improvement.
- Learning and Development Modules: Offers training materials that are easy to access which enables one to build skills and grow career-wise.
Let’s dive into areas and explain how EXPs can greatly enhance HR processes in each of these areas.
Recruitment and Onboarding: The Initial Step Towards Everlasting Commitment
The first impression of a company is made by its recruitment and onboarding process. It is important to make it functional and smooth because we all know the consequences of a long, disorganized hiring procedure or a poorly conducted onboarding program: losing out on potentially qualified personnel or, worse yet, crippling your retention rate.
Automating Recruitment
An AI-enabled employee experience platform can assist HR teams in the automatic recruiting process, such as screening resumes, conducting initial interviews, and making appointments. This not only cuts time but also helps reduce discrimination by providing the same experience to all candidates. As a Gartner survey indicates, more than 70% of HR leaders have some plans to increase investment in AI for recruitment, which tells us about the need for technology applications in the hiring process.
Example: Auzmor Office alleviates the burden of candidate evaluation because it employs an AI-empowered filter that selects the best-fitting resumes, leaving the HR personnel to concentrate on other more intricate aspects of the hiring policy. This cuts down on several hours and improves hiring standards.
Personalized Onboarding Experiences
Having structured onboarding is a must if the aim is to keep the new hires in the organization. This process is usually assisted by EXPs that provide tailored workflows which range from a welcome note sent via email automatically as well as self-oriented modules to show the new employees about the company.
Example: Using Auzmor Office, a new employee could complete joining documents, learn company through interactive orientation as well and set meetings with colleagues in a single platform, Auzmor Office. With this degree of automation, the flow of the process remains undisturbed, which reduces information overload and provides an impression of settling in instantly.
Performance Management: Nurturing a Culture of Improvement
The idea of doing a performance review once a year is fast becoming less relevant because employees have to be continuously fed with information about their work if they are to get anywhere with their goals. It is also necessary for employees to feel some degree of motivation.
Real-Time Feedback for Real-Time Results
EXP enables managers to give feedback in real-time which helps employees alter their output or appreciate them at that very moment. This allows for a sense of openness and helps the organization to grow with the slightest changes taking place at the same time. As many integrate into the agile workplace environment, insights from employees are very crucial. According to SHRM, productivity in organizations increases by 15% because of constant communication.
Example: Consider a project manager who quickly gives feedback on a presentation draft to a team member right from the Auzmor Office. The time spent on explaining areas for improvement shrinks. This makes the outcome of the final presentation much better.
Goal Setting and Performance Tracking
Another aspect where EXPs help managers and employees is setting goals and tracking them. This helps both, increase the level of responsibility and maintain the connection to the overall business goals. There are automated reminders, and checking tools that make sure no one forgets his or her targets, contributing to a results-oriented and high-performance atmosphere.
Learning and Development: Skill Development for the Future
Working for companies where investment for employees is prioritized is a key motivator for those who are looking for new places and need assistance in up-skilling. An EXP can be a great solution for skill enhancement since it can be the source of information and learning progression through various developmental resources available for users whenever they need it.
Accessible, On-Demand Training
With the EXP’s integrated learning module, employees gain access to the courses, tutorials, and councils relevant to their work. This flexibility allows employees to improve their skills on their terms while still allowing them to progress within the organization, without undergoing tedious customary training protocols.
Example: Auzmor’s Learning Management System (LMS) is integrated into its EXP which allows employees to enroll in skills enhancement courses and monitor their development progress. Be it leadership courses or a new software application, the training is available at the time of need and encourages every worker to take charge of their career advancement.
Cultivating a Culture for Continuous Learning
A culture that promotes the understanding that education is a life-long process, is advantageous to employees and the organization as well. According to LinkedIn’s Workforce Learning Report, 94% of employees will remain in an organization for a longer time if the organization provides resources for their professional growth. This is made possible with an EXP because it showcases varied methods of learning in a single system.
Employee Self-Service: Empowering Employees, Reducing HR Workload
Every HR section has a thousand mundane tasks on its plate, like requesting a leave balance, obtaining specific information on benefits, or changing a person’s data. EXPs greatly reduce that with self-service; this enables the workforce to do these tasks by themselves.
Simplifying Daily Interactions
Employee self-service makes updating contact information or time off requests very easy. This independence reduces administrative strain on HR while allowing employees to maintain their records.
Example: Auzmor Office lets employees see their contact information, request time off, and review company policy without having to contact HR. This allows HR employees to take care of other issues, which increases efficiency.
Instant Access to Information
An informed employee is an engaged employee. Being armed with policy, benefits, and resources readily available, employees feel in charge of their own experience. Analysis from Gallup indicates that employees who are engaged are 21% more productive, which is one of the gains that one stands to enjoy by promoting an informed workforce.
Analytics and Insights: Making Data-driven HR Decisions
I would say one of the key outstands of an EXP is its capacity to provide targeted insights. By looking at data on engagement, performance, and learning metrics, the HR team can make decisions that not only employee satisfaction but assist in the growth of the business as well.
Tracking Engagement and Identifying Trends
Data-driven technologies allow HR to track the level of user engagement and notice problems such as the rate of employee turnover or the rate of employees’ involvement in training. For example, if the metrics indicate that only a small fraction of employees are completing a specific module, then HR finds the problem and changes the module.
Example: Auzmor Office helps HR managers understand how various modules are being utilized which helps management in improving their offerings. This allows HR managers to assess why a particular course appears to have so few people completing it and adjust accordingly, such as sending individual notices or educational preparation.
Forecasting and Workforce Planning
EXP data may be employed by HR teams for workforce planning and forecasting. Evaluation of historical data metrics enables HR experts to make assumptions about recruitment requirements for the future, available gaps in skill sets required, and ways to resolve them in advance.
Real-World Benefits Of Using EXPs
So to put all these together, let’s observe the measurable benefits that businesses can realize through investment in EXPs.
- Increased HR efficiency: An analysis done by LinkedIn for their HR tech trends report in 2015 estimated that adopting EXPs results in a 20% increase in HR effectiveness. Such effectiveness means that the HR teams will be able to devote more time to strategic rather than administrative functions.
- Higher Employee Retention: The SHRM cites that organizations that have engaged employees have seen up to 87% of their employees not leaving the company, thus emphasizing the need for tools that enhance engagement and satisfaction.
- Improved Job Satisfaction: EXP assists in reducing the discontent employees may have when performing their jobs, by creating an environment of less paperwork and easier access to resources which increases satisfaction in the job.
Challenges and Considerations in Implementing EXPs
Styling an EXP isn’t the same across the board. Enterprises encounter some challenges, for instance, setting it up, managing the change, and finally tweaking it to meet its peculiar requirements:
Initial Setup and Costs
For a good number of organizations, the initial cost and the time taken to set up an EXP can be a challenge. But this initial investment is worth the cost in the long run as it results in higher productivity. For instance, Auzmor facilitates this by providing scalable solutions that enable companies to begin on a smaller scale and add features as per requirements, making it suitable for all businesses.
Change Management and Adoption
The initial resistance to change and new contact among employees as well as staff is likely to be experienced when a new interface is rolled out. To do so, HR leaders should remove any doubt by explaining the advantages derived from the adoption of the EXP and supplement this with thorough training. It will also be easier for them to adopt the platform because it makes their life easier.
Conclusion
The HR teams that want to have an impression in the current working world must implement Employee Experience Platforms. EXPs technology helps in uniting every employee’s efforts for the success of the company by automating mundane tasks. The need to do things manually is now eradicated, allowing HR staff to give their full focus to sustaining a positive and nurturing organizational culture. For organizations aiming to streamline their HR target Auzmor Office provides a complete and easy-to-configure solution to serve the needs of present-day employees.
Are you looking to have a new edge in your HR strategy? Auzmor shows the way to transform your HR team into a strategic force.
