Grant Haley, Training Director, Homeward Bound: “We have been complimented by the Minnesota Department of Health several times for our training structure; thanks to Auzmor.”
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Grant Haley, Training Director at Homeward Bound has an experience of over 7 years training and managing workforces. He has always been passionate about working in the human services industry and also has experience performing direct care in a crisis home setting.
Homeward Bound is a supportive home care and supportive home health agency. They offer a range of services from assistance with cooking and cleaning to skilled nursing, physical therapy, and occupational therapy. Their employee base of 300 primarily consists of certified nursing assistants, licensed practical nurses, registered nurses, and direct care staff. They operate in 22 locations across the US and have implemented Auzmor Learn company-wide for compliance, onboarding, and employee-development training requirements.
Homeward Bound has a lot of licensing regulations they need to cover via their training modules. Some of these regulations require periodic refresher courses every employee must take. With hundreds of employees across the US, it was challenging for them to train as well as maintain the required records. Auzmor Learn gave them a platform to train all of their employees simultaneously and effectively. It also allowed them to better streamline the timelines for each course and offers storage options for all of their certifications or other necessary training materials.
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Since the trainings were happening in a very scattered setting, there was no way to track any metrics or keep records of employees’ training activities They could not even. track the completion rate for the pieces of training focused on licensing regulations. Auzmor Learn’s robust tracking features helped them measure the required metrics and keep the records available for whenever needed.
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Since Homeward Bound operated in 22 different locations, it was extremely challenging to train employees effectively at all locations Moreover, finding the required training paperwork took impossibly long. Auzmor Learn helped them bring everything to one place and eliminated the need to be physically present. They could assign the required courses, and monitor the progress easily from within the platform. The LMS’s storage facilities helped Grant upload all files within the system and allowed him to access them whenever he wanted.
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Homeward Bound had a week-long onboarding process that Grant and his assistant facilitated; they taught the required classes and licensing regulations in-person to the new hires. It got really challenging for them to conduct onboarding training for employees from various locations and hold the interest of their employees for longer than an hour. Grant implemented Auzmor Learn and started conducting onboarding training for their employees online during COVID. They liked the setup so much that they still conduct 90% of the onboarding training through Auzmor and 10% in person.
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The training structure was inefficient and mainly consisted of presentations being emailed to employees via SharePoint. Grant recounts, “the employees could answer the questions wrongly as many times as they wanted, and this way they were not learning anything.” This method allowed the employees to complete a 3-hour long training in 5 minutes. He was looking for a comprehensive solution that could facilitate accountability in their employees. Auzmor Learn has several features that helped Homeward Bound streamline its training process. For example, the Paths feature enabled them to assign multiple courses to a user in one go. They were also able to set up assessments for each course and modify the completion requirements. Auzmor Learn has notification features that can be activated while setting up the course, eliminating the need for Grant to follow up with the employees to take the required courses.
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“Training and development was not the focal point before we implemented Auzmor. The process was scattered and it was really difficult to track everything. The employees had gotten used to the way things were and when we implemented Auzmor, there was a lot of pushback since the employees had to take all their training seriously and in the appropriate time frame. But after a while, the mindset shifted and people started realizing the importance of training and how it is benefiting them. We now have over 14k trackable training completions.”
“We introduced an incentive model when we first implemented Auzmor Learn to make it interesting for our employees. For example, if there is a certain training that every employee has to take, we’d offer gift vouchers to the first 5 employees who complete the training. Now since our employees have had the time to adjust to the new form of training, we have phased out the incentives. To keep the engagement consistent, I often include humorous bits in the training modules that are over 2 hours long and dry with regard to content. I take the time to edit videos and ensure that the learners are engaged throughout.”
“First, I would suggest not being intimidated by an LMS. It’s okay to try things and screw them up. You can always learn from your mistakes. Second, I have seen a lot of people have trouble asking for advice and help when needed. To those people, I would recommend stepping out of their comfort zone and asking for advice. It could really make a difference.”
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